| What if there is alcohol in the order? |
Alcohol may be included in your hamper when ordering.
Hampers that contain alchol will not be left at the delivery address if no one is home or there is no adult present to receive the delivery. |
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| Is my purchase covered by a Guarantee? |
| Yes your purchase is covered by our 100% guarantee. If on delivery you notice a problem simply return the Hamper or product to us within 4 days and we will replace the hamper or product absolutely free. Guarantee does not cover delivery cost as we have no control over third party providers. |
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| How do I pay? |
Payment may be made by AMEX, DINERS, MASTERCARD, VISA, OR DIRECT DEPOSIT
3% Surcharge applys for all AMEX and DINERS card tranactions |
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| If things go wrong what happens? |
Nothing should but If things do go wrong please contact Hello Hampers by Phone or email in the first instance within 24 hours of receiving delivery.
Our Team will document your occurrence and then take the necessary action determined on the problem |
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| Can I cancel my order? |
Cancellation by Hello Hampers Pty Ltd
We reserve the right not to provide goods or services, terminate accounts, remove or edit content or cancel orders (or part thereof) at our sole discretion at any time. Without limiting the operation of any other Terms and Conditions herein, we will not be held liable for loss or damage arising from the exercising of these rights.
Cancellation by You
If you need to cancel an order, please contact us immediately on 1800 426 685 or +61 7 5453 4544. Our agreement with you only comes into existence once we have both confirmed your order and your payment have been processed. Once we have accepted payment for an order, cancellation of the order is within our sole discretion.
Orders that cannot be cancelled will be subject to our terms, conditions and policies relating to Returns and Exchanges.
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| Can I insure my purchase? |
Yes! You may insure your purchase for Delivery element only at a cost of $2.60 per every one hundred dollars or part thereof. Coverage will be for loss, theft and damage.
Cover is provided through our third party couriers. |
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| Are my details kept private? |
Privacy Policy
Hello Hampers Pty Ltd values our clients and their privacy.
In compliance with the Privacy Laws under the Privacy Act 2001, the following outlines briefly, how we manage the personal information that we collect.
Personal information is deemed as gathered either electronically or personally. In order to fulfil a requested service, the collection of certain personal information is necessary. The kinds of personal information we collect and store will depend on what products and services you request from us. However, it will include:
. Your name, address, telephone numbers, e-mail address, credit card details
. gift recipient name (if different from purchaser), address, telephone numbers and e-mail address
. feedback about your experience with Hello Hampers Pty Ltd in the form of a testimonial or comment
How your personal information will be used
We collect your personal information so that we can use it to facilitate our services and communicate our activities such as:
. processing your order
. alerting you to specials from time to time
. providing you with confirmation of your order and advising you of any changes to your request
. responding to comments or complaints you may have
. seeking your opinions from time to time, to ensure we continue to offer valued services
. copies of orders for our accounting and financial obligations
If you subscribe to our regular newsletter, we may e-mail you with news and updates about our products and services. If you do not wish to remain a subscriber you can, at any time, request removal of your details from our records.
Where we have received your contact details via a third party, we will assume you consent to management of your personal information in the manner specified in this Privacy Policy. Should you receive information from us without direct request, you may alter those instructions at any time.
At no time, will Hello Hampers Pty Ltd, release your personal information to a third party for marketing purposes including unrelated direct mail activities. Certain information will be released to a Financial Merchant to facilitate order processing.
If you visit the Hello Hampers Pty Ltd’ website, additional information may be gathered of a general nature that could be used in a statistical presentation format. Information could include pages viewed, time spent on the website and the search engine that brought you to the site. All information of this kind is of a general and non-specific nature and will not personally identify you.
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| What are my payment options? |
Payment will generally be by means of a legal current Credit Card. However at the discretion of the directors only accounts may be opened in some cases after completion of required documentation. All account transactions will be strictly 14 days.
Goods will not be sent unless payment has been processed or account authorisation granted. |
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| Is it safe to purchase over the internet? |
Hello Hampers takes necessary measures to ensure that each transaction placed on the internet is safe and secure.
Our IT team constanly review our system to keep our web site safe and secure. |
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| Delivery time frames? |
Delivery
It is your obligation to enter the correct delivery address details at the time of ordering. Should you enter or provide us with the wrong address, we are not obliged to re-send the order to the correct address at our expense and your credit card will be debited the re-delivery amount.
We will provide you with an estimated date for delivery of all parcels (as per our delivery information page). While we make every effort to deliver by this time, all dates specified are estimates only. We have aligned ourselves with courier partners who we believe will always do their best to deliver products by the estimated delivery date. When a re-delivery is required a redelivery fee of $10.00 will be charged. Goods will not be left unattended. We recommend that you enter a delivery address where someone will be available between the hours of 9am and 4pm for businesses and up to 5:30pm for home addresses on the delivery day.
Deliveries containing alcohol
Couriers will return all local orders (Sunshine Coast) containing alcohol to our premises when no one is at home. We recommend that you enter a delivery address where someone will be available between the hours of 9am and 4pm for businesses and up to 5.30pm for home addresses on the delivery day.
It is the responsibility of the customer (you) to inform Hello Hampers Pty Ltd if an order does not arrive. Once we learn an order has not arrived by the due date, we will lodge enquiries with the courier to ensure delivery occurs as soon as possible. We will not be held liable for any loss or damage resulting from late delivery.
Please note that if an item has been lost in transit, we will not despatch a replacement item immediately. Replacement items will be despatched according to our discretion.
As a guide only, our couriers attempt to deliver to business addresses between 9am and 4pm, and to home addresses up until 5:30pm. Unfortunately, we are unable give a guaranteed time of delivery.
For Local deliveries only (Sunshine Coast) If the incorrect delivery address is supplied or if there is no one at home or a responsible person it can be left with, our couriers will return the goods to the factory and we will contact you to arrange re-delivery. Redelivery will incur a charge, calculated according to the delivery address and order details. To avoid these costs, please carefully consider the delivery address you enter.
Without limiting the operation of any other Terms and Conditions herein, we will not accept liability for any loss or damage arising from a late delivery.
Without limiting the operation of any other Terms and Conditions herein, you agree that late delivery does not constitute a failure of our agreement, and does not entitle you to cancellation of an order.
Without limiting the operation of any other Terms and Conditions herein, we will not accept liability for any loss or damage arising from items lost, stolen or damaged after delivery has taken place.
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| Can we send overseas? |
YES! Goods may be sent Overseas.
You will be responsible for prepayment of all Delivery related expenses including but not limited to Customs, Shipping and or Local and Overseas taxes where applicable.
Or you may choose to place your order and request we use an associate company overseas to fulfill your order.
Use of an Associate company will incure an Admin fee of $25.00 AU. |
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