Shipping policy

Last updated: 12th Dec 2025

At Hello Hamper Australia, we are committed to delivering your order in a timely and safe manner. Please read our shipping policy carefully to understand how and when your order will be delivered.

1. Order Processing Time

All orders are processed within 1-3 business days (excluding weekends and public holidays) after receiving your order confirmation email.
You will receive another notification when your order has shipped, along with tracking information if applicable.

2. Shipping Rates & Delivery Estimates

Shipping charges for your order will be calculated and displayed at checkout.

Estimated delivery times:

Shipping Type	Estimated Delivery Time	Cost*
Standard Shipping (within Australia)	3–7 business days	Based on weight/location
Express Shipping (within Australia)	1–3 business days	Based on weight/location
International Shipping	7–21 business days	Based on destination

*Final shipping costs are calculated at checkout based on the size, weight, and destination of your order.

3. Shipping Locations

We currently ship to:

All states and territories within Australia
Selected international countries
If your country is not listed during checkout, please contact us at hello@hellohamperaustralia.com.au to inquire about international shipping options.

4. Order Tracking

Once your order has been shipped, you will receive an email notification with tracking details. Please allow up to 48 hours for tracking information to update.

5. Delays and Delivery Issues

Delivery times are estimates and not guaranteed. Delays may occur due to public holidays, customs clearance, carrier delays, or unforeseen events.
Hello Hamper Australia is not responsible for delays caused by the carrier or customs authorities.

6. Missing or Lost Packages

If your tracking information shows your package was delivered but you have not received it:

Double-check your delivery address and surroundings
Check with household members or neighbors
Contact the shipping carrier directly

If you are still unable to locate your package, please contact us at hello@hellohamperaustralia.com.au, and we’ll do our best to assist.

7. Customs, Duties & Taxes (for International Orders)

International orders may be subject to import duties and taxes (including VAT), which are incurred once a shipment reaches your destination country.
Hello Hamper Australia is not responsible for these charges if they are applied; they are your responsibility as the customer.

8. Incorrect Address

If the shipping address provided is incorrect and results in a failed delivery or return, you will be responsible for the cost of re-shipping the item.