Shipping policy

Last updated: 17 October 2026.

At Hello Hampers, we are committed to delivering your order in a timely and safe manner. Please read our shipping policy carefully to understand how and when your order will be delivered.

1. Order Processing Time

All orders are processed within 1-3 business days (excluding weekends and public holidays) after receiving your order confirmation email.
You will receive another notification when your order has shipped, along with tracking information if applicable.

2. Shipping Rates & Delivery Estimates

We currently deliver within Australia only. All delivery options and final costs are shown at checkout before you pay.

Delivery options:

Shipping type	Estimated delivery time	Cost
Standard Shipping (Australia-wide)	3–5 business days	$20 for orders under $100. FREE standard shipping on orders of $100 or more delivered to one Australian address.
Australia Post Parcel Post / Express Post	Varies by destination	Calculated at checkout, where available

Delivery times are estimates from dispatch and are not guaranteed.

3. Shipping Locations

We currently ship to all states and territories within Australia.

We do not currently ship internationally.

4. Order Tracking

Once your order has been shipped, you will receive an email notification with tracking details. Please allow up to 48 hours for tracking information to update.

5. Delays and Delivery Issues

Delivery times are estimates and not guaranteed. Delays may occur due to public holidays, carrier delays, or unforeseen events.
Hello Hampers is not responsible for delays caused by the carrier.

6. Missing or Lost Packages

If your tracking information shows your package was delivered but you have not received it:

Double-check your delivery address and surroundings
Check with household members or neighbors
Contact the shipping carrier directly

If you are still unable to locate your package, please contact us at hello@hellohampers.com.au, and we’ll do our best to assist.

7. Incorrect Address

If the shipping address provided is incorrect and results in a failed delivery or return, you will be responsible for the cost of re-shipping the item.