Terms of service

Last Updated: 11 Dec, 2025

Welcome to Hello Hampers (“we”, “us”, or “our”). The terms “we”, “us”, and “our” refer to Hello Hampers. Hello Hampers operates this store and website, including all related information, content, features, tools, products, and services to provide you, the customer, with a curated shopping experience (the “Services”).

These Terms of Service (“Terms”) govern your access to and use of our Services and the purchase of products.
By using the Services, you agree to be bound by these Terms, along with our Privacy Policy and Refund Policy.
If you do not agree, you should not use or access the Services.

1. Access and Account

You must be at least 18 years old or the age of majority in your jurisdiction to use the Services.
You may allow minor dependents to use the Services on devices you own or manage, provided you consent.
You may be required to provide information such as email, billing, shipping, and payment details. You represent that all provided information is accurate, current, and complete.
You are responsible for account security and all activity under your account.
Accounts may not be transferred, sold, assigned, or licensed to others.

2. Products

Product images and descriptions are provided for illustration only. Colors and appearance may vary depending on device settings.
We do not guarantee that products will exactly match displayed images or your expectations.
Product descriptions, availability, and pricing may change without notice.
We may limit quantities or discontinue products at our discretion.

3. Orders

Placing an order constitutes an offer to purchase.
We reserve the right to accept or reject any order.
Orders are accepted only when confirmation is issued and payment is processed.
Cancellation requests may not be accommodated after acceptance.
Purchases must be for personal or household use only; resale or export is prohibited.
Refunds and returns are governed by our Refund Policy.

4. Pricing and Billing

Prices, discounts, and promotions may change at any time without notice.
Final price is the price at the time of order confirmation, excluding taxes, shipping, customs, or import fees.
You must provide accurate billing and payment information and keep it updated.
By submitting payment, you confirm you are authorized to use the payment method and agree to pay all charges, including taxes and fees.

5. Shipping and Delivery

Delivery is available to enterDeliveryAreas.
Delivery times are estimates only. We are not responsible for courier delays, customs handling, or events outside our control.
Title and risk pass to you once the product is transferred to the carrier.
Some items may require a signature or age verification.
Failed deliveries may result in additional charges.

6. Intellectual Property

All website content—including trademarks, text, images, graphics, product names, and designs—is owned by us or our licensors.
You may use the Services for personal, non-commercial purposes only.
Reproduction, modification, distribution, or public display of any content is prohibited without written consent.
Unauthorized use of trademarks or logos is prohibited.

7. Optional Tools and Third-Party Services

We may provide access to third-party tools or services “as is,” without warranties or endorsements.
You use such tools at your own risk and must comply with third-party terms.
We are not responsible for errors, content, or functionality provided by third parties.

8. Third-Party Links

Our Services may include links to third-party websites.
We are not responsible for the content, accuracy, or transactions conducted on those sites.
All interactions with third-party websites are at your own risk.

9. Relationship with Shopify

Hello Hampers is powered by Shopify. All sales are between you and Hello Hampers.
Shopify is not responsible for any products, services, payments, or issues arising from your transactions.
You release Shopify from any claims related to your purchases.

10. Privacy

Personal information is collected and used according to our Privacy Policy and Shopify’s Privacy Policy.
Your information may be shared with third parties and transferred across borders where required to deliver the Services.

11. Feedback

Any feedback, suggestions, or submissions you provide grant us a perpetual, worldwide, royalty-free license to use, modify, or distribute them.
You represent that you own the rights to the feedback and that it complies with these Terms.
We may monitor, edit, or remove feedback at our discretion.

12. Errors, Inaccuracies, and Omissions

We may correct errors in product descriptions, pricing, promotions, or availability without prior notice.
Orders may be updated or cancelled if errors are discovered.

13. Prohibited Uses

You may not:

Violate laws or infringe intellectual property rights
Harass or harm others
Transmit false, misleading, or malicious information
Upload viruses or malware
Spam, scrape, or interfere with website functionality

Violations may result in suspension or termination.

14. Termination

We may terminate your access to the Services at any time without notice.
Provisions such as Intellectual Property, Feedback, Liability, Indemnification, and Governing Law survive termination.

15. Disclaimer of Warranties

Services and products are provided “as is” and “as available” with no express or implied warranties.
We do not guarantee uninterrupted or error-free access.

16. Limitation of Liability

To the maximum extent permitted by law, we and our partners, Shopify, and affiliates are not liable for direct, indirect, incidental, punitive, or consequential damages.
Nothing in these Terms limits your rights under Australian Consumer Law.

17. Indemnification

You agree to indemnify and hold harmless Hello Hampers, Shopify, and their affiliates from any losses or claims arising from your breach of these Terms or unlawful use of the Services.

18. Severability

If any part of these Terms is found unenforceable, the remaining sections remain valid.

19. Waiver; Entire Agreement

Failure to enforce a right does not constitute a waiver.
These Terms and the policies referenced form the entire agreement between you and Hello Hampers.